Terms of Service

1. About Red Candle

Red Candle is desktop trading-journal software provided by Sukma Wijaya Saputra, an individual developer based in Indonesia ("we", "us"). Contact support@redcandle.tech. These terms describe use of the app. Checkout and payment are also subject to the merchant of record's buyer terms presented at checkout. The merchant of record named at checkout and on your receipt handles the sale and payment; we provide and license the software.

2. Eligibility and your account

You must be at least 18 and able to enter a binding agreement. Provide accurate account information and protect your sign-in credentials. Do not share your account or circumvent licence checks. Contact support if someone else gains access. We will never ask you for your password, verification code or AI API key in a support email.

3. Software licence and computers

An active subscription provides a personal, non-exclusive, non-transferable licence to use Red Candle on one active computer at a time. You may move access between computers up to three times in a rolling 30-day period using the app. Do not resell the licence, distribute modified copies or bypass access controls, except to the extent mandatory law permits the relevant activity. Third-party and open-source components retain their own licences.

4. Prices, renewal and taxes

The standard plans are USD $30 monthly or USD $324 yearly. There is no free trial; downloading the app does not unlock paid features. A yearly subscription is charged once for the year. Applicable taxes and the final total are shown before checkout. Subscriptions renew automatically at the stated interval until cancelled. A price change applies to a future renewal only after notice and any consent required by applicable law. Your existing paid period is not repriced retroactively.

5. Cancellation and access after expiry

Cancel renewal through the customer portal linked in the app, website or purchase email. Contact support if you cannot access the portal. Cancellation stops future renewal and normally preserves access through the paid period; cancellation itself is not a refund request. When paid access ends, the app's read-only mode retains access to the journal, trade details, CSV export and backups; creating or changing trading records, imports and AI features pause. Account deletion is separate: the app revokes an active subscription before deleting the online account, so do not use deletion if you only want to stop renewal while keeping the account.

6. Refunds

For your first subscription payment, request a full refund within 14 calendar days of payment by contacting billing@redcandle.tech with your account email and receipt/order reference. This 14-day refund applies once per customer: if you have already received one and subscribe again, your payments are treated like renewals. Renewal refunds are reviewed case by case, including duplicate charges, errors or service problems. This voluntary policy does not limit statutory cancellation, withdrawal, refund or other consumer rights, or the merchant of record's authority under its applicable terms. We do not require you to waive those rights merely by downloading the app. Approved refunds are processed through the merchant of record to the original payment method and usually appear on your statement within 5–10 days, depending on your bank and card provider. We will confirm the effect on your subscription and paid access. Do not send full card details or passwords.

7. Your local data and backups

Trading records and chart files are stored on your computer. Keep suitable backups and check that you can restore them before changing computers or reinstalling. An online subscription is not cloud storage or a cloud backup of your journal. Do not assume signing in on another computer transfers your records. Each account on a computer has its own journal, which other accounts cannot open. Deleting your account in the app also erases that account's journal, screenshots, settings, saved AI keys and backups on the computer where you delete it, and this cannot be undone; export your trades first if you want a copy. It does not reach other computers. Nothing here removes remedies available to you if the software fails to meet mandatory legal requirements.

8. AI, analysis and no investment advice

AI is optional and uses the provider you connect, under that provider's terms and charges. API billing may be separate from consumer AI subscriptions. Cloud AI may receive the chart images and journal facts needed for a request; see our Privacy Policy.

What Red Candle does. Red Candle describes your charts and your journal from your own data: market structure, the price levels above and below the current price, statistics of similar past windows together with how many windows they come from, and summaries of your own trading records with suggested discipline habits and checklist rules. Red Candle instructs the AI to describe rather than forecast, and never to tell you to buy, sell, enter or exit any market or instrument.

AI output. AI text is generated by the provider and model you choose; we do not write or review it. Despite our instructions, it may be wrong or incomplete, or occasionally contain statements that sound like a forecast or a recommendation. Such statements are not our view and not a recommendation, and you should not rely on them.

What Red Candle is not. Red Candle does not forecast prices, provide trading signals, give investment advice or recommend buying or selling any financial instrument. Red Candle is not, and does not act as, an investment adviser, commodity trading advisor, futures adviser or broker, and is not registered as one with any regulator. It does not connect to a broker, execute trades or hold customer funds.

Risk. Imported historical data, pattern similarity, levels, statistics and AI explanations may be incomplete or wrong. Past patterns and statistics describe the past in your own data; they do not predict future results or guarantee profit. Trading forex, metals and CFDs, especially with leverage, carries a high risk of losing money and may not be suitable for you. You alone decide whether and how to trade; applicable consumer rights are unaffected.

9. Availability and updates

Activation, renewal checks, payment management and account functions require connectivity. A saved licence can work offline for up to 14 days from its last successful check, subject to its expiry and device/clock checks; cloud AI requires connectivity to its provider. We may provide updates and maintenance. Compatibility depends on the supported operating systems and prerequisites shown on the download page. We do not promise uninterrupted availability. If an outage prevents access, contact support so we can investigate and address any remedy required by law.

10. Appropriate use and account closure

Do not attack the service, misuse other people's data, distribute malware or infringe intellectual-property rights. We may restrict access where necessary to address substantiated misuse, fraud or legal obligations, with notice and an opportunity to resolve the issue where practicable and legally permitted. Paid customers retain mandatory remedies. Account closure and payment-provider decisions do not give us permission to erase your local journal remotely.

11. Privacy and support

Our Privacy Policy explains account information, optional AI processing and service providers. Support may need your operating system, app version, error description and receipt reference. Only send trading screenshots or diagnostic files when necessary, and redact unrelated personal information. We do not promise a resolution time or continuous support availability unless separately agreed.

12. Liability and mandatory rights

To the extent permitted by law, we do not warrant trading outcomes or accept responsibility for market losses attributable to your trading decisions. To the extent permitted by law, our total liability arising from these terms or the app is limited to the amount you paid for Red Candle in the 12 months before the claim; this limit does not apply where the law does not allow it. We do not exclude liability that cannot lawfully be excluded, including applicable obligations concerning fraud, deliberate misconduct or consumer protection. These terms do not replace the merchant of record's responsibilities for the transaction. These terms are governed by the laws of the Republic of Indonesia. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim before the courts or consumer authorities available to you there. No exclusive court or forced arbitration applies.

13. Changes and questions

For material changes affecting your subscription or rights, we will provide notice through an available contact channel before they take effect, and obtain consent where required. Changes will not remove mandatory rights or retroactively change a completed purchase. Contact support first to resolve questions; you retain access to applicable consumer authorities and dispute remedies.