Manage or cancel your subscription

Your plan is shown in Settings → Account → Plan, for example "Monthly · renews Nov 29, 2026".

Open the customer portal

Click Manage Subscription. Creem's customer portal opens in your browser. Creem is our merchant of record; there you can:

• update your payment method,
• download invoices and receipts,
• cancel.

You can also open the portal from the link in your Creem receipt email, or from Customer Portal on redcandle.tech — even without the app.

Switch between Monthly and Yearly

Cancel renewal, and when the current period ends choose the other plan in the app. If you'd rather switch now, write to billing@redcandle.tech.

When you cancel

Your plan keeps working until the end of the period you paid for: "Monthly · ends Nov 29, 2026, won't renew". After that the journal becomes read-only — see When your subscription ends.

Refunds

Your first subscription payment can be refunded on request within 14 days of payment; renewals are reviewed case by case. Refunds are requested by email to billing@redcandle.tech and processed by Creem, our merchant of record.

The Refund row in Settings → Account shows where you stand, for example "Paid Oct 28, 2026 · day 3 of 14".

1. Within 14 days of your first payment, click Request Refund.
2. Check Your request includes — your account email, plan, computer and app version.
3. Click Write Refund Email. Your email app opens with the request filled in. Add the order number from your Creem receipt email (ORD-…) and the reason, then send it from your account's email. Don't use an email app on this computer? Click Copy Address and write from any email.

The 14-day refund is once per customer. If you already received one — for the same email or on the same computer — and subscribe again, the row says so and offers Contact Billing.

After 14 days, or for a renewal, the row says the 14-day refund window has passed and shows Contact Billing instead. Use it for a double charge, a billing error or a problem with the service: Write Email opens your email app with your account details filled in, and we review these case by case.

Approved refunds go back to the original payment method and usually appear on your statement within 5–10 days. A refund ends your paid access; your journal stays on this computer, read-only — see When your subscription ends.

Complimentary plans

A complimentary plan shows "Complimentary · no billing" and has nothing to manage.

Some complimentary plans show an end date in Settings → Account ("Complimentary · no billing · ends {date}"). Timed access requires a current app version and an internet connection to verify access when you open the app and during periodic checks. If a check cannot verify access, you can still read and export your journal. The grant ends automatically without charging you. To resume editing after it ends, click Renew and choose a paid plan. See When your subscription ends.