Can't sign in or no email code

I didn't get the 6-digit code

• Check your spam or promotions folder.
• Wait for the timer and click Resend code — only the newest code works.
• Codes for a new password expire in 1 hour.
• Wrong address? Click Use a different email.

I have already confirmed this email

If you register again with an email that already has a confirmed account, the verification screen may still appear without another signup code being sent. This protects account privacy. Resend code does not re-verify an already confirmed account. Use Sign In, or Forgot password? if you need a new password.

Messages and what to do

Message	What to do
Email or password is incorrect.	Check them, or use Forgot password?
Confirm your email first — enter the code we sent you.	Enter the code from your email.
That code is wrong or has expired.	Use the latest email, or send a new code.
An account already uses this email.	Sign in instead.
Too many attempts.	Wait a minute, then try again.
Can't reach Red Candle's servers.	Check your internet connection.
Your session ended.	Sign in again.
Google sign-in isn't available right now.	Use your email and password, or try later.
Signing in took too long.	Try again and finish in the browser within a few minutes.

Red Candle is active on another computer

That's the one-computer rule — see Move to another computer.

Keychain message

"Red Candle couldn't use macOS Keychain / Windows Credential Manager" — see Keychain or Credential Manager prompt.