Report a problem

Found a bug, an error message, or something that doesn't work as described? Send it to support from the app. We reply in English or Bahasa Indonesia.

From the sidebar

1. Click Contact Support at the bottom of the sidebar, under Help & Docs.
2. Check what the email will include, then click Email Support. Your email app opens a new message to support@redcandle.tech.
3. Answer the three questions in the message: what happened, what you expected, and how to make it happen again.
4. Attach a screenshot if you can, then send it.

For ideas and feedback rather than a problem, click Ideas or feedback? Visit the Support page in the same window.

From Settings

Open Settings, scroll to About Red Candle, and click Email Support in Report a Problem. It opens the same email.

The message already contains your app version, your computer's system and the app language. Nothing is sent until you click send in your email app.

If you write email in a browser, or no email app opens, click Copy Details and paste them into a new email to support@redcandle.tech.

From an error screen

When a page can't be shown, or Red Candle can't open your journal, open Error details and click Email Support. The email includes the error message, so we can see what went wrong. Copy details copies the same text.

What's included

• App version, and whether it's a Test build
• System and processor, for example "macOS 15.2 · arm64"
• App language and the page you were on
• The error message, when you report from an error screen

Your journal, trades, chart screenshots, candles, file paths and AI keys are never included. Never send your password or full card number. We will never ask for them.

For payments, invoices and refunds, write to billing@redcandle.tech instead. Feature ideas and feedback are welcome on the Support page.